Getting Started — Ledger Support™ 🔐

If you’ve recently purchased a Ledger hardware wallet, the Getting Started — Ledger Support™ guide is your official resource for secure setup and safe crypto management. Created by Ledger, Ledger devices are built to protect digital assets through industry-leading hardware security.

Whether you’re new to crypto or transitioning to self-custody, following the official support steps ensures your wallet is configured correctly from day one.

What Is Ledger Support™?

Ledger Support™ is the official help and knowledge platform provided by Ledger. It offers verified guides, troubleshooting help, firmware update instructions, and security best practices for using your Ledger.

Through Ledger Support™, users can:

  • Set up a new Ledger device
  • Restore from a recovery phrase
  • Install apps for cryptocurrencies
  • Update firmware securely
  • Troubleshoot device or connectivity issues

Always rely on the official support portal to avoid misinformation or phishing risks.

Step 1: Unbox & Verify Your Device

Before starting:

  • Ensure packaging is intact
  • Confirm no recovery phrase card is pre-filled (Ledger never provides a pre-written seed)
  • Use only official cables and accessories

Ledger devices generate recovery phrases during setup — never before.

Step 2: Download Ledger Live

The next step in Getting Started — Ledger Support™ is installing Ledger Live, the official application used to manage crypto assets.

Ledger Live is available on:

  • Windows
  • macOS
  • Linux
  • iOS
  • Android

Ledger Live allows you to:

  • Install cryptocurrency apps
  • Send and receive crypto
  • Monitor portfolio balances
  • Buy, sell, or swap assets (availability varies by region)

Always download Ledger Live directly from the official Ledger website.

Step 3: Initialize Your Ledger Device

When you power on your device for the first time, you’ll be prompted to:

🔑 Set a PIN Code

Choose a 4–8 digit PIN to protect your wallet from unauthorized access.

📜 Write Down Your Recovery Phrase

Your device will generate a 24-word recovery phrase. This is the master backup for your wallet.

⚠️ Important Security Reminder:

  • Write it on paper only
  • Never store it digitally
  • Never share it with anyone
  • Keep it in a secure location

Ledger Support™ will never ask for your recovery phrase.

Step 4: Install Crypto Apps

Once setup is complete, open Ledger Live and install the apps for the cryptocurrencies you wish to manage (e.g., Bitcoin, Ethereum, etc.).

Each asset requires its own app installed directly on the device. Your private keys remain securely stored within the hardware wallet at all times.

Step 5: Add Accounts & Start Transacting

After installing apps:

  • Add accounts inside Ledger Live
  • Generate receiving addresses
  • Confirm addresses directly on your Ledger device screen
  • Send transactions securely with on-device confirmation

Every outgoing transaction must be physically approved on your Ledger device, adding an extra layer of protection.

Key Security Features of Ledger®

Ledger hardware wallets are built with advanced security technology:

  • ✅ Secure Element chip (CC EAL5+ certified)
  • ✅ Offline private key storage
  • ✅ PIN code protection
  • ✅ Optional passphrase feature
  • ✅ Secure firmware updates

Because private keys never leave the device, they remain protected from malware and online attacks.

Common Setup Mistakes to Avoid 🚫

While following Getting Started — Ledger Support™, avoid these common errors:

  • Entering your recovery phrase on any website
  • Downloading Ledger Live from unofficial sources
  • Using public Wi-Fi for setup
  • Sharing your recovery phrase
  • Ignoring firmware updates

If anything asks for your 24-word recovery phrase outside the device recovery process, it is a scam.

What If You Need to Restore a Wallet?

If your device is lost or damaged:

  1. Purchase a new Ledger device
  2. Choose “Restore from recovery phrase”
  3. Enter your 24-word phrase directly on the device

This restores full access to your funds.

Frequently Asked Questions (FAQs)

❓ Is Ledger Support™ official?

Yes, it is the official help platform provided by Ledger.

❓ What if I forget my PIN?

You can reset the device and restore access using your recovery phrase.

❓ Can Ledger be hacked?

Private keys remain offline inside the Secure Element chip, making remote hacking extremely difficult.

❓ How often should I update firmware?

Install firmware updates when notified via Ledger Live to maintain security improvements.

Final Thoughts 🚀

Getting Started — Ledger Support™ is your trusted guide for safely initializing and managing your Ledger hardware wallet. By following official instructions, protecting your recovery phrase, and using Ledger Live, you maintain full control over your digital assets.